research & writing - director, research & intelligence, inter@ctivate consulting group (sean dreilinger hypermedia resumé)

Research & Writing
	systems analysis
		Formal and informal systems analysis & contextual design to help several customers define, re-evaluate and re-prioritize the role of information technology within their organizations. Conducted systems analysis interviews with a focus on the use of networked information technology. Adapted and administered servqual (quality of service) questionnaire to provide gap analysis. Adapted techniques based on Ed Yourdon's and Robert M. Hayes' for use with Internet-focused business processes.
	online industry, market, and presence analysis
		Research and analysis of online presence and trends in a variety of client (and potential client) industries, including entertainment news, new home builders, electric utilities, city services, events ticket services, agriculture interest groups, theme parks and zoos, immigration law, Mexican food, multi-level marketing, gaming and gambling on the net, beverage container industry, helpdesk software, end--user email software, sales-force automation software, online bicycle sales sites, and more.
		A typical industry analysis and competitive intelligence report for a customer included a visual comparison of competitors web sites (above), a matrix of online services available to customers (left), research in news and trade publications, a written report of internet-use trends in that industry, and separate usability and presence evaluations.
	information architecture
		visible information architecture: interface, navigation, and language elements for web sites and other information systems. structural information architecture: data and filesystem structures, database design, and server optimization for web sites, rdbms's and other information systems.
	budget & proposal writing
		Development and presentation of IT budget and project proposals up to $300,000. Often, but not always, awarded in full.
	technical briefs & documentation
		Online documentation for internal procedures such as domain registration, web site authentication, and Usenet research and posting (left). Typeset manuals for printed and online documentation of products such as the imagebase. Developed and published standards for contractors, internet service providers, and other processes related to web development. Provided formal and informal technology briefs via email and intranet when issues and trends warranted.

References
Charles A Gillespie, IV	Jack Abbott, Jr.
VP, Special Projects Cyberworks, Inc. / Inland Entertainment Corp. 16868 Via Del Campo Court, Suite 200 San Diego, CA 92127 +1 (619) 716-2100 charles@cyberworks.net	President & CEO Inter@ctivate Consulting Group 2244b Carmel Valley Road Del Mar, Ca 92014 +1 (619) 793-4060 jack@interactivate.com