Contents

• Contents
• Overview
• Research Evolution
• Scenarios
• Tools
  • Feature Analysis of an Online Product or Service
  • Visual Presentation of Competitors on the Web
  • Presence Evaluation
  • Usability
  • Systems Analysis & Design
• Online Delivery
• Keeping Up
• Speaker Bio

Internet Librarian International 1999 Internet Research & CI Sean Dreilinger, SavvySearch Limited