A critical system crash can be as devastating to an ebusiness as the recent Coca-Cola contamination in Belgium, the Intel Pentium chip flaw, and Odwalla juice tragedies were for their respective companies. To prevent blackouts, accomodate growing Internet use and rising consumer expectations, online businesses should pro-actively improve the availability of their services. Strategic planning should include crisis/contingency management for outages that can not be immediately resolved. Measures to achieve continuous availability include:
prepared by sean dreilinger.